Terms and Conditions of use

MONTOURENFRANCE is registered to the tour and travel operators register under number IM073160010.

Professional liability insurance underwritten by HISCOX EUROPE UNDERWRITING LIMITED, 15/19 rue Louis Le Grand – 75002 – Paris, Tel: 0810 50 20 10 – Police n° PRC0143367.
Financial Guarantee: APST (Association Professionnelle de Solidarité du Tourisme), 5 AVENUE CARNOT – 75017 PARIS – France, 01.44.09.25.35.
Postal address: MON TOUR EN FRANCE – 26 RUE ANTOINE DE ST EXUPERY 73300 SAINT JEAN DE MAURIENNE
Contact Customer Service: information@mytriptailor.com

1. PURPOSE OF THE SERVICES

These General Terms and Conditions of use govern the sale of products and or provision of services, on the mytriptailor.com website, through MONTOURENFRANCE, simplified joint-stock company under French law, with a capital of 100,000 euros, whose registered office is located at 26 rue Antoine de Saint Exupéry, 73300 saint JEAN de MAURIENNE, and registered under RCS 817 509 938, (hereinafter ‘MONTOURENFRANCE’), the products and/or services of the service provider concerned, and constitute with the specific conditions of sale of the service provider (hereafter “service”)

2. TERMS OF ORDERING, PAYMENT AND PRICE

Customers have the option to order on the mytriptailor.com website of MONTOURENFRANCE and/or that of its partners.

The price including taxes for each aspect of an order is provided in the corresponding description.

The customer guarantees that he is fully entitled to use the payment card for the payment of the order and that the chosen means of payment provides access to sufficient funds to cover the services ordered.

After checking the content of an order in the basket and, if necessary, amending it, the customer declares full and unreserved acceptance of the present general conditions of sale, as well as the specific conditions of the service provider that provides the services selected by the customer, by ticking the boxes provided for this purpose during the order process. Having confirmed the content of the order, the customer will validate it definitively through payment.

MONTOURENFRANCE will systematically confirm each customer order by email.

Notwithstanding the provisions of the specific conditions of the Service Providers, the order is not final until complete payment of the corresponding price is made.

3. CONFORMITY OF PRODUCTS AND SERVICES

The information mentioned on each description of the items provided for sale is that communicated to MONTOURENFRANCE by the Service Providers from whom the services are acquired.

MONTOURENFRANCE will make its best efforts to ensure that the photographic representation of the products or services on the website is as faithful as possible to the services themselves.

In any instance of non-conformity of the service provided to the customer, the customer may send their claim to MONTOURENFRANCE:
• By telephone on the following number: 09 70 82 12 79
• By email at the following address: assistance@mytriptailor.com

The customer may request that MONTOURENFRANCE either replaces the service with the same, or an equivalent, service to the one ordered, subject to availability, or to the reimbursement of all or part of the non-compliant service provision if a replacement is not possible, within 30 days of the expected delivery date. After this period, customer requests will be deemed invalid.

4. AVAILABILITY OF SERVICES

In the event of total or partial unavailability of service after an order is made, the customer will be informed by email beforehand of the order cancellation.

In accordance with the provisions of articles L 138-2 and L 138-3 of the Consumer Code, in any case of unavailability of the service, MONTOURENFRANCE will promptly reimburse the customer.

5. CANCELLATION AND WITHDRAWAL OF THE CUSTOMER

In the event that the specific conditions applicable to the items ordered mention it, cancellations may be accepted under the terms provided in these General Terms and Conditions and the specific conditions that accompany them. Any cancellation will entitle the customer to a refund under the terms mentioned. The service charge paid by the customer to MONTOURENFRANCE during the initial purchase remains payable.

The customer’s right of withdrawal will be exercised under the conditions of article L121-21-8 of the Consumer Code.

6. LIABILITY

The offers are published under the sole civil and criminal liability of the service provider with respect to all third parties and, in particular, with regard to customers.

MONTOURENFRANCE cannot be held liable for any indirect damage, in particular loss of profit, turnover, opportunities, time, when the said damage results from negligence, or any other cause, and even in the event that the parties have been warned of the damage.

MONTOURENFRANCE is relieved of its contractual obligations in any occurrence of an incident of force majeure, or of any event attributable to a third party, or any other circumstance from an external cause and/or independent of MONTOURENFRANCE, that prevents it, either directly or indirectly, from carrying out its contractual obligations normally. In these circumstances, any delay or failure to fulfil its obligations cannot give rise to damages. Cases of force majeure shall include, in particular, in addition to cases recognised by the jurisprudence, any natural catastrophe, any act of war, violation of public order, epidemic, fire, flood or other disaster, any government act, any strike in any form whatsoever (internal, external, lockout…), and any malfunction of the Internet or networks.

In the event that a case of force majeure prevents, delays or affects the execution of an obligation for more than 90 days, MONTOURENFRANCE may terminate this contract.

7. INTELLECTUAL PROPERTY

The customer acknowledges and agrees that MONTOURENFRANCE or its licensors own all the intellectual property rights relating to its services and/or sites.

Neither party will interfere with the proprietary rights of the other party, nor attempt to register or file any intellectual property rights of the other party in any country.

This Agreement does not permit any party to obtain or invoke any right, title or interest in the name, trademarks, logos or intellectual property rights of the other party other than those granted under this contract.

Neither party may modify or delete any printed or on-screen references relating to a copyright, trademark or other protected right, or any other legal notice, attached or requested by the other party concerning the use of its trademarks and logos as stipulated herein.

8. PERSONAL DATA

The processing carried out by MONTOURENFRANCE applies to a specific, legitimate and determined purpose.

Your data will be predominantly processed for the following purposes:
• The management of your orders, your requests and the processing of your requests, and
• MONTOURENFRANCE’s compliance with its legal obligations as a publisher of electronic communications services to the public online.

The information collected by MONTOURENFRANCE is forwarded to its prospective technical subcontractors and service providers for the processing of your order. Your personal data may not be
used by MONTOURENFRANCE for prospecting purposes or communicated to third parties (MONTOURENFRANCE business partners and contractors,) for the same purposes, without your prior consent.

In this respect, if you wish to receive via email information and promotional offers on the products and services of MONTOURENFRANCE or its partners, you can tick the boxes provided for this purpose in the corresponding registration form.

MONTOURENFRANCE will retain your data so long as is required for the fulfillment of the purpose for which it was collected and in compliance with existing law.

In accordance with the law, you have the right to access and correct the information relating to you, and also the right to object for legitimate reasons that may be exercised, by email to: information@mytriptailor.com.

9. MISCELLANEOUS

Assignment. MONTOURENFRANCE reserves the right to assign the benefit of all or part of the present terms and subcontract all or part of its obligations. On the other hand, the Service Provider may, under no circumstances, assign, rent or make available, all or part of these Services, or these terms and conditions, without the prior written consent of MONTOURENFRANCE.

Applicable law and jurisdiction. THIS PRESENT CONTRACT IS GOVERNED BY FRENCH LAW. THE TRIBUNAL DE COMMERCE DE PARIS WILL HAVE JURISDICTION TO RULE ON ANY DISPUTE THAT MAY ARISE BETWEEN THE CUSTOMER AND MONTOURENFRANCE RELATING TO THE EXECUTION OF THE PRESENT TERMS.

(Version 1.1 – April 2017)